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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 what does sme stand for in the tech industry


How Midsize Businesses Are Using ERP to Gain Competitive Advantage in a Tough Economy
When times get tough, some decision makers reduce costs, and cut corners. In some situations, that doesn’t work. An economic downturn may actually be the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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4 Steps to a Best-run Business


To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded by fast growth leads to the inability to make fact-based business decisions. Learn about four steps to developing a business strategy that can help you run your business more effectively by applying better control over your cost structure, minimizing risk, and anticipating change.

what does sme stand for in the tech industry  Align Key Performance Indicators What is the first step to establishing structure and aligning the business? Unified metrics. This sounds obvious, but take the following example. One company measured its service desk staff on customer hold time, and the service representatives consistently exceeded their performance goals and received 100% of their performance bonuses. So why was employee productivity and customer satisfaction consistently decreasing? In an effort to get the calls off hold, the service Read More

Lose the Starry Eyes, Analyze: Reviewing the Ideal Candidate for a Pronto Solution


This is an examination of Pronto Software's ERP solution. By looking at how areas where the Pronto product fulfills a large portion of selection criteria, companies can determine if it is worthwhile to pursue a relationship with Pronto. We ask the question, all things being equal, which modules contribute the most to the product's functionality.

what does sme stand for in the tech industry  see where and to what degree Pronto is focusing its functionality. Human Resources Upon looking at a chart of just the human resources criteria group, it is apparent that the area Pronto least supports is the employee self-service category. Criteria for employee self-service involve mostly online features, allowing employees to change and manage personal information for benefit programs and other regular procedures. This group addresses twenty-two functions, which range from viewing pay-stub information Read More

The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

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what does sme stand for in the tech industry  Damage: What the Crisis in the Credit Markets Means for Everyone Else Given the dramatic events in the capital markets, everyone is wondering what will happen next—and what the implications are for the wider economy. Learn about the crisis both in the capital markets and the wider economy; explore likely future economic scenarios and the challenges facing companies outside the financial sector—and discover the actions your company should take in order to respond to these challenges. Read More

The Transformation of the Lean Enterprise


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The Magic Is in the Screen


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State of the Art in TCO: Managing the Total Cost of Ownership


Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions.

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Combating Malware: Leveraging the Power of the Planet


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Meeting the Needs of the Multi-X Organization


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