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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
s p o supply chain management:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
s p o supply chain management:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
s p o supply chain management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
s p o supply chain management:
... Report; Service Planning & Optimization (SPO) Product Suite Supply
Chain Management (SCM) Software Evaluation Report; MCA Solutions ...
Published:
-
Excerpt related to
s p o supply chain management:
... above-mentioned MCA’s award-winning SPO software suite ... of all sizes
transform their service supply chains into ... and designing advanced value chain
systems and ...
Published:
2008-03-05
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
s p o supply chain management:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies
of all sizes improve their bottom line. In today’s (...)
Excerpt related to
s p o supply chain management:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the
service parts planning ...
Published:
2011-03-30
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Abstract:
Spotlight on Pronto Software: Learn about Pronto’s history and market position, as well as its strengths, competitors, and
challenges. In this spotlight report, David Clark examines Pronto Software. Learn all about the product’s history and marketing
positioning, as well as its strengths, competitors (...)
Excerpt related to
s p o supply chain management:
Spotlight on Pronto Software: Learn about Pronto’s history and market position, as well as its strengths, competitors, and
challenges. In this spo...
Published:
2010-06-16
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Excerpt related to
s p o supply chain management:
... Commerce Parts recently replacing MCA SPO at its ... Commerce (formerly
Yantra), TAKE Supply Chain (formerly Clear ... for managing and executing
supply of service ...
Published:
2009-08-28
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Abstract:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly
virtual teams both within and outside the four-walls. (...)
Excerpt related to
s p o supply chain management:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has be...
Published:
2003-12-27
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Abstract:
In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak
in fiscal 2002, the company boasted annual revenues of nearly $430 million, but it still has only a slender (less than 10
percent of revenues) presence outside of its US domestic marke (...)
Excerpt related to
s p o supply chain management:
In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in
fiscal 2002, the compa...
Published:
2003-11-08
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
s p o supply chain management:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Excerpt related to
s p o supply chain management:
... a broader solution in overall price management in contract ... provide
a graphical view of the overall service chain. ... by solving this piece of the SPO
puzzle will ...
Published:
2008-07-02
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Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
s p o supply chain management:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been proud of in-house development spawning a limiting "not invented here" attitude. (...)
Excerpt related to
s p o supply chain management:
The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has
traditionally been prou...
Published:
2005-10-28