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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

letter asking quotation from the supplier  Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving customers a memorable and meaningful experience? Sounds a lot like customer relationship management Read More

Supplier Relationship Management (SRM)
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Documents related to » letter asking quotation from the supplier


Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

letter asking quotation from the supplier  Lifecycle Management - Tapping into the Value of the Product Aftermarket What is Service Lifecycle Management? Service Lifecycle Management (SLM) is a business initiative focused on servicing a company's products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product after the initial sale. But it is more than that; it is also a way to become a strategic part of the customer's business after the sale is completed. General Read More
The Impact of the New FRCP Amendments on Your Business
With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data

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The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities
While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a

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The New Role of the CFO: from Bean Counter to Corporate Wizard
Find out in the new role of the cfo: from bean counter to corporate wizard.

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Nurturing the Cloud Ecosystem at the Acumatica Partner Summit 2014—Part One
TEC's P.J. Jakovljevic recently attended the Acumatica Partner Summit 2014 in Denver, Colorado, where the cloud ERP vendor’s partner ecosystem gathered to

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ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

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The Power of Cloud ERP on the Food Processing Plant Floor
For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they

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Client/Server and the Internet Converge: The Smart Client Application
Everyone wants the biggest bang for their IT buck—the most functionality and ease of use, deployed to the widest audience, for the lowest cost. But for years

letter asking quotation from the supplier   Read More
The Net Market of the August Moon
Calico Commerce has opened up a subsidiary to sell its business-to-business software products to the Japanese market.

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

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The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase

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Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous

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Ask the Experts: What’s the Difference between ASP and SaaS?
This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS

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The Changing Role of the CIO
No department within an organization has undergone such a profound change as that of IT. The platforms used to deliver IT products and services, the tools of

letter asking quotation from the supplier  IT, CIO role, Jim Zimmermann, Skillsoft, IT landscape, IT department Read More

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