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Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

history of supply chaining  Experience Management: The Value of Moments of Truth Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More

Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as co...
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Documents related to » history of supply chaining


7 Steps to Supply Chain Utopia
And now you can with the white paper actionable supply chain intelligence: leveraging the services hub.

history of supply chaining  steps supply chain utopia,steps,supply,chain,utopia,supply chain utopia,steps chain utopia,steps supply utopia,steps supply chain. Read More
Analysis of Adobe’s Integration of IslandData’s Automated E-mail
Adobe’s support site receives approximately 1.3 million client inquiries per month and has been in need of an automated response system to decrease escalating

history of supply chaining  of Adobe’s Integration of IslandData’s Automated E-mail Event Summary CARLSBAD, Calif.--(BUSINESS WIRE)--IslandData, a leading provider of automated response technology for the online customer service market, announced that it has signed Adobe Systems Inc. (Nasdaq: ADBE - news), the fourth largest desktop software company in the world, as a customer of IslandData's ExpressResponse, a commercial service that automates the process of quickly reading and responding to end user e-mail and web Read More
Managing Risk in the Global Supply Chain
Global fashion supply chains face a “perfect storm” of risk factors, ranging from volatile materials prices and skyrocketing shipping costs, to uncertainty

history of supply chaining  Risk in the Global Supply Chain Global fashion supply chains face a “perfect storm” of risk factors, ranging from volatile materials prices and skyrocketing shipping costs, to uncertainty about the outcome of legislative trade initiatives such as the Trans-Pacific Partnership. Download this white paper to find out how NGC’s Web-based Supply Chain Management (SCM) and Global Sourcing system can help. Read More
Making Your Supply Chain a Competitive Advantage: Implementing S&OP
Improving the supply chain is essential for any company that wants to gain or maintain a competitive edge. To do this, companies are adopting sales and

history of supply chaining  you!) How can shipment history in the ERP be used most effectively for statistical forecasting, and at what level of aggregation? What new business processes do you need to put in place to ensure that analyses such as these are repeated on a regular basis? 2. Analyze Inventory and Position It to Support Demand. Step 2 is to ensure full visibility of all finished product, intermediate, and raw material inventory by SKU by location (by lot or batch if necessary). Visibility alone is often such a step Read More
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

history of supply chaining  Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the Read More
New Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative
Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business

history of supply chaining  Destinies: Stories of Outcomes Sensed, Predicted, and Changed in the World of the New Business Imperative Remember 10 years ago, or maybe just 5, you used to have the luxury to think about your decisions. Not anymore. New rules apply to the global business environment. Those who choose real-time business intelligence are likely to gain the insight and agility to measure risk and reward in an instant—and move forward. Destiny is no longer in the hands of fate. It’s determined now, in a second. New Read More
Oracle Corporation: Flying High for Being Jack-of-All-Trades and Master of Some
Database and enterprise application vendor Oracle has streamlined itself, overcome the hardships of the past and seems prepared and eager for the future. We

history of supply chaining  time in the company's history. This looks particularly impressive against the backdrop of a modest first quarter report from Oracle's biggest competitor in the business applications space - SAP. Database software sales generated $778 million, but it was the applications part of the business that caused the real excitement. According to the company's reports, they brought in $199 million, allegedly driven in part by the booming sales experienced in the CRM space, Oracle claims. According to the company, Read More
Successful Supply Chains Part II: Supply Chain Alignment Assessment—A Road Map
The Supply Chain Operations Reference Model (SCOR) describes the supply chain as extending from the supplier’s supplier to the customer’s customer. This white

history of supply chaining  Supply Chains Part II: Supply Chain Alignment Assessment—A Road Map The Supply Chain Operations Reference Model (SCOR) describes the supply chain as extending from the supplier’s supplier to the customer’s customer. This white paper from Waer Systems explores the process within SCOR of procuring incoming goods and the relationship with the upstream supplier, and details how a supply chain alignment assessment can help you with mapping your supply chain ROI. Read More
Measuring the Supply Chain Outside Your Enterprise
Since supply chains, by definition, are about the end-to-end inter-enterprise process, we highlight the growing importance of looking outside your four walls

history of supply chaining  the Supply Chain Outside Your Enterprise Measuring the Supply Chain Outside Your Enterprise Featured Author - Sree Hameed - May 20, 2005 Introduction The other day, I was eager to come across a report on how to measure your supply chain from a well-known research firm—only to find out that it was largely a discussion on selecting business intelligence technology products. It was like asking for directions and then being told to go buy a car with a navigation system. Supply chain performance Read More
Global Supply Chain Collaboration
The Global Supply Chain Collaboration Suite supports collaborative work processes at the points along the supply chain where retail trading partners interact

history of supply chaining  Supply Chain Collaboration The Global Supply Chain Collaboration Suite supports collaborative work processes at the points along the supply chain where retail trading partners interact. The product is intended to support areas where communication, information visibility, and joint goal setting are requirements for both parties. Agentrics Supplier Performance Management is a web-based solution that provides a way for companies to track business performance metrics and collaborate with trading Read More
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

history of supply chaining  Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge Introduction Over the past two years it seems not a week has gone by without an editorial about a failed Customer Relationship Management (CRM) project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although this is true, many projects fail due to a poor vendor selection procedure. Starting At The Beginning Of course software tools Read More
Analysis of Active Voice's Acquisition of PhoneSoft, Inc.
Active Voice will integrate all of PhoneSoft's functionality into their existing

history of supply chaining  of Active Voice's Acquisition of PhoneSoft, Inc. Event Summary SEATTLE, /PRNewswire/ - Active Voice Corporation (Nasdaq: ACVC), a global provider of unified messaging and computer telephony software solutions announced it has signed a definitive agreement to acquire privately-held PhoneSoft Inc., a leading provider of true unified messaging solutions for Lotus Notes/Domino. Market Impact PhoneSoft, Inc. is a privately held company that focuses on unified messaging solutions (UM), including email, Read More
Supply Chain Advantage
Supply Chain Advantage, HighJump@s radio frequency identification (RFID)-enabled product suite, includes integrated solutions for warehouse and yard

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Achieving Supply Chain Visibility: There Is More to It than Meets the Eye
Industry research shows that one of the most important challenges facing supply chain professionals today is supply chain visibility. As companies scramble to

history of supply chaining  Supply Chain Visibility: There Is More to It than Meets the Eye Achieving Supply Chain Visibility: There Is More to It than Meets the Eye If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Outsourcing Creates Supply Chain Visibility Challenges Most manufacturers today outsource some aspects of their manufacturing operations to third-party specialists. And, to realize cost advantages and open new markets, manufacturers have Read More

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