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Software Functionality Revealed in Detail
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 field service included in contract content structure and process


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

field service included in contract content structure and process  applications for customers and field workers), its solution likely needs enhanced search tools to access information behind firewalls, and in file systems, databases, and business applications. Namely, concept-based searching, auto categorization, taxonomy development, metadata extraction, classification, summarization, and personalization need to be added to improve search effectivity. These methods are employed by vendors such as Verity , Autonomy , Endeca , Convera , Oracle, SAP, Google , and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » field service included in contract content structure and process

Addressing Channels and the Low-End Market


Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV) and value-added resellers (VAR). These efforts are designed to accelerate the MBS Group's partner-driven vertical strategy, providing stronger opportunities for partners to align their services and solutions with their customers' specific needs. Microsoft has to be in the small business market, which is a springboard or a feeding ground for more scalable products as these businesses grow over time.

field service included in contract content structure and process  to train another 100 field sales executives across 100 different partners. Available to mid market business partners, the 100/100 in 2006 program's goal is to add 100 field-trained sales executives to the existing channel in 100 days. Selected partner organizations will thereby receive $10,000 (USD) each for recruiting, hiring, and training top sales executives, and to subsidize the cost of a lead generation campaign, making the program ideal for established business partners committed to growing revenue Read More

Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets


While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.

field service included in contract content structure and process  inventory optimization, ClickSoftware for field service workforce optimization, OpenText for enterprise content management (ECM), Vendavo for pricing execution, SmartOps for inventory optimization, Callidus for incentive management, etc.)—reveals the complexity of processes these intertwined products are trying to solve. Moreover, it is really impressive that many are even on SAP's price lists, with joint selling and profit-sharing efforts. The heavy lifting at the back-end therefore remains. Thus, Read More

Fujitsu Poised to (Inter)Stage Glovia's Comeback Part Three: Market Impact


Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B e-commerce for the global enterprises, pragmatically responding first to business globalization with the current multi-national capabilities of the former glovia.hub product.

field service included in contract content structure and process  force automation (SFA) and field service capabilities. In addition to the above-mentioned Configurator , the suite also has parts of product life cycle management (PLM) functionality in its engineering module, including a centralized repository for all product-related data including engineering change management (ECM). Technology Advantage A wide range of platforms cover UNIX, Linux, and Microsoft Windows 9x/2000/NT ; however, there is currently only support for the Oracle database, which is a potential Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

field service included in contract content structure and process  for call Narrative notes field to capture qualitative analysis for each call Call script results are captured and integrated with each account's activity and history Figure 1 - A requirements example from the Marketing Management - Call Scripting section There are also sections dealing with non-functional aspects of the selection (more about this in Section 3). An additional example of a requirements list is provided in Appendix I. Develop your requirements list by soliciting the participation of a broad Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

field service included in contract content structure and process  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

VDoc Process


VDoc Process for IBM Websphere Portal Server or Lotus Domino is a business process automation solution that allows SMBs and corporate departments to place the responsibility for developing business process-driven applications in the hands their business managers. From administration, finance, and human resources, to customer service, quality, and marketing, non-IT staff can draw and generate collaborative applications without programming or IT skills. They can also follow up and track events; pilot processes with reports and indicators; and capitalize on existing infrastructures to build collaborative portals.  

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Optimizing the Lead-to-order Process


A superior lead-to-order (LTO) process is essential in today's environment of mass customization. Companies striving to build and maintain market share require an LTO process supported by robust IT and product configuration capabilities. Learn how optimizing your LTO process can help you implement a successful mass customization strategy, and how the benefits of an optimized LTO process relate to lean manufacturing.

field service included in contract content structure and process  the Lead-to-order Process Optimizing the Lead-to-Order (LTO) Process If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Access Commerce is an international provider of Multichannel Commerce & Configurator Software that simplify the sale of complex and configurable products and services. Source : Access Commerce Resources Related to Lead to Order (LTO) process: Lead Management (Wikipedia) Lead Generation (Wikipedia) Lead Read More

Business Process Simulation Technology from Lanner


Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner's history, products, and market position—and explains the pros and cons of using software to simulate your business processes.

field service included in contract content structure and process  Process Simulation Technology from Lanner There are many business process management (BPM) solutions that can help create and manage workflows for all business activities, but only some of them are going one step further to offer BPM simulation functionality. Such solutions can be used to simulate different scenarios for business processes changes and determine the potential effects they might have on a company's activities. Lanner is one of the vendors providing this type of business process Read More

Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

field service included in contract content structure and process  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

field service included in contract content structure and process  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education




field service included in contract content structure and process  SAP, big data, analytics, SAP HANA, higher education, university, in-memory Read More

The Development Process Made Easy


Life cycle development can be a complicated and intimidating process for many organizations. Are you struggling to adapt the development process successfully to your own projects? Do you want to use various formal life cycle processes such as Agile, Incremental, Spiral, and Waterfall, or various informal processes, such as extreme programming (XP) and others? Are you burdened by the development process? This paper will explain how you can simply and easily adopt any life cycle process.

field service included in contract content structure and process  development process,approval process solution,development process models,life cycle model,life cycle process,system development process models Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

field service included in contract content structure and process  Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these Read More

Content as a Service: a New Model for E-learning Content Delivery


How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be hastily rounded up and integrated with the organization's learning management system (LMS)? On the surface, this appears to handle the situation, but this is far from the case. Find out why content-as-a-service is a superior solution for effective online training.

field service included in contract content structure and process  as a Service: a New Model for E-learning Content Delivery Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Source: Resources Related to Content as a Service: a New Model for E-learning Content Delivery : Content Delivery Network (CDN) (Wikipedia) Read More