Tier2/Tier 3 vendors are prepared to endure the onslaught of the likes of SAP, Oracle, and PeopleSoft, as well as of proverbial mid-market leaders such as J.D. Edwards, Baan, Intentia, QAD, IFS and Epicor, and newly formed mid-market juggernauts like Microsoft Great Plains, Best Software (formerly Sage Software), and Navision, to name some. Frontstep and the Syspro Group lead the way.
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existing customers. The integration factor, as well as the vendors' extensive experience in the manufacturing sector, may provide them a competitive edge against both larger ERP vendors and CRM specialists with more general-purpose products, like Siebel , Onyx , Kana , Pivotal , Interact , FrontRange , and Salesforce.com . Nevertheless, that is not necessarily going to be the case outside of these two vendors' install base, given much broader and deeper functionality of pure-CRM players and somewhat