X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 evaluates multidimensional performance by channel customer and supplier


Sales and Operations Planning: The Key to Continuous Demand Satisfaction
All companies use some form of sales and operations planning (S&OP) to synchronize market data with production output. But most practice a planning process

evaluates multidimensional performance by channel customer and supplier  forward. First, a team evaluates a past plan: where the business went right, where it went wrong, and what needs to change. The teams compare current plans with historical trends and other data such as market size and consumption to determine if the assumptions of the new plan make sense. Avoiding Risk And Uncertainty Companies often experience difficulties in foreseeing uncertainties in their supply chains. This can be disastrous in the long run. Figure 1 demonstrated how the process can easily get out

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » evaluates multidimensional performance by channel customer and supplier

Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

evaluates multidimensional performance by channel customer and supplier   Read More

Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

evaluates multidimensional performance by channel customer and supplier   Read More

Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

evaluates multidimensional performance by channel customer and supplier   Read More

How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

evaluates multidimensional performance by channel customer and supplier   Read More

Performance Engineering: To Develop and Deliver High Quality Applications


Ensuring application performance and quality is a shared responsibility across all groups within IT. Poor quality impacts IT and business performance, and increases incurred costs of maintenance. This document looks at how an enterprise could establish collaborative processes to identify and resolve bugs and performance problems early in the application lifecycle.

evaluates multidimensional performance by channel customer and supplier   Read More

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

evaluates multidimensional performance by channel customer and supplier   Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

evaluates multidimensional performance by channel customer and supplier   Read More

Cezanne HR Performance Management


Performance transforms labor-intensive and fragmented performance management processes into a centralized and streamlined activity that delivers benefits for everyone. Make employee performance management simpler and more satisfying for everyone with this powerful online performance planning and appraisal module.

evaluates multidimensional performance by channel customer and supplier   Read More

Small Business Endpoint Protection Performance Benchmarks


Objective performance testing was performed on four publicly available small business endpoint protection products and a pre-beta version of another endpoint protection product, on Windows 7. The products were benchmarked using thirteen performance metrics to assess product performance and system impact on the endpoint or client machine. This report presents the results from these performance tests.

evaluates multidimensional performance by channel customer and supplier   Read More

Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

evaluates multidimensional performance by channel customer and supplier   Read More