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Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2

crm bi ecrm  Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements Event Summary Microsoft 's acquisition of Great Plains , MAPICS' acquisition of Pivotpoint, and the merger of former Navision Software and Damgaard in 2000, combined with the anxiety of the then only looming economic slowdown, triggered the spate of mergers & acquisitions throughout 2001 (see The Mid-Market Is Consolidating, Lo And Behold ). As the ground seems to be settling down from quakes and tremors of these mergers, Read More

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Documents related to » crm bi ecrm


Agilisys Continues Agilely Post-SCT Part 2: Market Impact
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to Customer' and 'Early Upgrade Program' being

crm bi ecrm  call-center capabilities. The new eCRM functionality thereby included instant messaging, live chat, e-mail, and real-time follow-me browsing, which enable a customer service representative to remotely guide a customer through the on-line interactive sales process. The company then also addressed another key component of successful e-business -- enabling trading partners to choose how (the channel) and when they will do business with each other, whether it be through a website, over the phone, or even Read More
ERP Plus and Beyond
ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production, labor collection, shipping, and

crm bi ecrm  of Demise By integrating CRM and ERP, and adding knowledge management processes, PowerCerv provided a rather decent functional scope. Nonetheless, even a vendor with a decent functional scope can all but go out of business, if its timing is bad, and has limited resources and lacks focus in a harsh environment. Yet, while some cynics may scoff at Verticent's over 30 percent annual revenue growth claiming its absolute value only totals revenue of a few million, it has had several consecutive, profitable Read More
ACCPAC -- Being Much More Than Meets The Eye
By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have

crm bi ecrm  of eWare Limited for CRM software Acquisition of manufacturing software from Lahey Software Release of ACCPAC Advantage Series version 5.0 for a 100% web-based accounting solution for mid-sized companies. Release of ACCPAC Advantage Series for the Linux desktop Release of ACCPAC Exchange the first Electronic Data Interchange (EDI) offering to integrate mid-market accounting applications with IBM Business Exchange Services , aimed at delivering affordable EDI transaction documents over the Internet. Read More
CA Unloads interBiz Collection Into SSA GT's Sanctuary Part 2: Market Impact
SSA GT believes it is on a path to regain a leading position in its target markets by solving industry-specific business challenges and creating a heterogeneous

crm bi ecrm  are partner products (like CRM by Applix , BI by Cognos, and collaborative commerce by Logility , see SSA GT Beefs Up BPCS V8 Through Partnerships' Spree ), SSA GT's contends that these are delivered in a full OEM fashion, with SSA GT's right to the source code, and these applications can be supported as its own applications if needed. Platforms covered are iSeries, HP Unix/Oracle, and Windows NT/2000 on IBM Netfinity and SQL Server, but SSA GT points out iSeries as the primary platform. SSA GT Strategy Read More
CRM for Manufacturing vs. Regular CRM
A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and

crm bi ecrm  for Manufacturing vs. Regular CRM A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with more information on these products. Why do Manufacturing Companies Need a Read More
The Case for a New CRM Solution
CRM software has gone well beyond being a

crm bi ecrm  Case for a New CRM Solution CRM software has gone well beyond being a good to have capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution. Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access

crm bi ecrm  for Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More
Social CRM is Dead, Long Live Social Media Flavored CRM
Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare

crm bi ecrm  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

crm bi ecrm  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

crm bi ecrm  Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution? R. Garland - September 5, 2001 Introduction  There are a LOT of CRM vendors. If you count the pure-play Integrated CRM vendors and niche, or, fill-the-cracks vendors, there at least fifty from which to choose. Should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting Read More
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

crm bi ecrm  Lexicon of CRM - Part 3: From R to Z The Lexicon of CRM Part 3: From R to Z R. Garland - November 2, 2001 The Lexicon is divided into three parts, this being the second of three. This third section covers the alphabet from R to Z. For A to I, see Part One . For J to Q, see Part Two . R  RDBMS - Relational DataBase Management System . The typical, standard database, with both data models, data definitions, and data storage capabilities. Examples include Oracle's 9i database, Microsoft's SQLServer 2000, Read More
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

crm bi ecrm  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More
CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction
An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document

crm bi ecrm  CEO Part Two: Linking CRM with Organizational Direction Linking CRM with Organizational Direction Research that has linked the statistical relationships between organizational behavior and CRM success has identified the importance of senior management leadership and direction prior to the deployment of CRM applications. In other words, it is important that an organization pursues a strategy that is complementary to CRM before the technologies are actually introduced. Therefore, introducing CRM into an Read More
CRM without Compromise: A Strategy for Profitable Growth
When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at

crm bi ecrm  Relationship Management (CRM) (Wikipedia) CRM without Compromise: A Strategy for Profitable Growth CRM without Compromise is also known as : CRM without Compromise , SAP CRM without Compromise , investments in CRM Applications , Business Transformation CRM without Compromise , CRM without Compromise Means , Investments in Customer Relationship Management Applications , Concept of CRM without Compromise , Free CRM without Compromise , CRM Business Strategy , Successful CRM Deployment , Transformation CRM Read More

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