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Software Functionality Revealed in Detail
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 caso de aplicacion de crm y sfa en la industria farmaceutica de


Lipstream Speaks to Kana
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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El software de gestión sin fecha de caducidad




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Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?


Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…

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Fesworld SA de CV


Conformada por personal con amplia experiencia en procesos de negocios e informática, Fesworld, S.A. de C.V. es una compañía reconocida internacionalmente como proveedor especializado en software y servicios de consultoría e implantación de soluciones empresariales (Microsoft Dynamics AX, GP y CRM), Business Intelligence, Comercio Electrónico, Manufactura y Desarrollos especializados. Fesworld cuenta con oficinas en México y Costa Rica y un centro avanzado de desarrollo en China. Fesworld ha exitosamente implementado soluciones en más de 20 países.Fesworld cuenta con un alto y especializado nivel de conocimiento, amplia experiencia en implementaciones de soluciones empresariales en organizaciones medianas, grandes y grupos corporativos, la administración del cambio, un minucioso entendimiento de los procesos de la organización, la propuesta de mejoras de tales procesos, el evitar “torcer el software” para hacer algo solo “porque siempre lo hemos hecho así” cuando existe una solución mejor y más práctica, la habilidad de prever “cuellos de botella” informáticos y obstáculos predecibles, así como el más alto nivel de compromiso con sus clientes son algunas de las características que hacen al equipo de consultoría de Fesworld un formidable aliado para cualquier organización que emprenda un proyecto de implantación, cambio o adopción de un nuevo sistema.

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Case Study: High Concrete


High Concrete encountered several challenges in trying to understand its customer relationship management (CRM) data. Its CRM reporting involved lengthy and error-prone processes. After seeing a demonstration of a business intelligence (BI) application specifically designed for its Dynamics CRM system, the company knew integrating the two systems would be easy—and provide flexible reports, quickly and accurately.

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Ooh La La! From France, W4 Business First for BPM Joins the TEC Certified Elite


We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center, joining the ranks of TEC Certified systems providing BPM functionality. You can see TEC’s vendor showcase for a profile of W4 Business First. I’ll be glad to provide a complete report on

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

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ITSSA SA DE CV


IT Soluciones is a solid and professional firm founded in 1988, dedicated to helping businesses excel in their opportunities by providing low risk, results-oriented and flexible world class solutions supported by a first-rate consulting team with more than 10 years of experience, and a solid methodology that ensures functionality and guarantees the best use of their resources, using world class tools. Our solutions portfolio includes accounting, financial, commercial, manufacturing, advanced distribution and inventory management tools; ; as well as B2B, CRM and SCM solutions, which are completely flexible and scalable, and based on Microsoft Technology, reason why we are able to provide you and your company with an ideal solution, specifically tailored to your needs. IT Soluciones, besides being a Microsoft Gold Certified Partner is also considered Microsoft’s “Strategic Partner” for Microsoft Dynamics™ NAV and Microsoft Dynamics™ AX in Mexico and Latin America.

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Discrete ERP Accreditation Report: Cimatic de México


Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer. This report assists organizations looking to determine the best-fit service provider for their needs. Based on information provided to TEC by Cimatic de México, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients.

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Cutting the Risk from CRM Purchase and Deployment


Customer relationship management (CRM) applications have evolved from risky eighteen-month IT projects into productivity tools that any size of business can deploy. Indeed, many mid-market companies have chosen to roll out a “hosted” solution, whereby the solution is accessed over the Internet. However, going through the selection process has become more cumbersome recently, with more options available than ever before.

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Sage Fixed Assets Government Edition and Southern Hospitality-Both Popular in Slidell, La.




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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

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