The retail experience is no longer limited to the showroom due to mobile and Web sales, social media, and complex pricing, among other considerations. Read TEC principal analyst P.J. Jakovljevic’s article and see how Microsoft’s recently released end-to-end retail solution, Microsoft Dynamics AX 2012 for Retail, with new point of sale and multi-channel management capabilities can help retailers run their entire business.
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speed of service, reduces training time, and increases customer satisfaction with the tablet (see figure 4). In contrast, most of older architectures and POS systems in the market don’t allow for this native integration. Figure 4 TEC: What about the ability to cater to the needs of both retailers and their suppliers, i.e., consumer packaged goods (CPG) manufacturers, with your offering? MG: A key differentiator of Microsoft Dynamics AX 2012 is that we offer “industry co-existence” out of the box.