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CRM 101
Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM?CRM is more than a software application

scm 101  covered ERP 101 and SCM 101 . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), customer service and support, and enterprise marketing management. Top Benefits of CR Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » scm 101


Supply Chain Management 101
I covered the basics of ERP previously, and thought I'd move on to supply chain management (SCM), which we're also featuring in tomorrow's TEC Newsletter (go to

scm 101  their way to customers. SCM applications link people and organizations (and their activities) to information and resources. The ultimate goal is for all components of the chain to exchange information with maximum efficiency and effectiveness, in order to obtain best results for all parties. A comprehensive SCM solution allows you to focus on and optimize key components of your supply chain operations: • demand management • order management • warehouse management • production and supply planning � Read More
Supply Chain 201: Editors’ Picks
I’m a bit swamped right now, but I thought I’d address a number of specific requests from your comments in Supply Chain Management 101 by pointing you to a

scm 101  Projects for a taste. SCM and health care At our Certified Health Care Software Listing , you’ll find a number of solutions that focus specifically on SCM. You can click on those links to find out more about the vendors, including case studies and sample software evaluation reports. The role of IT within SCM Again, our white paper browsing tool provides good results for SCM white papers . Have a look at Demand Planning: Optimizing Operations across the Supply Chain , Distribution management Browse our D Read More
EIM/ECM 101: Cutting through the Confusion
EIM/ECM 101: Cutting through the ConfusionIf you’re like many people who’ve been put in charge of looking for your company’s next compensation solution, you

scm 101  as sales compensation management (SCM), sales performance management (SPM), or possibly even incentive compensation management (ICM). It’s no wonder people are confused! EIM applications are designed to allow organizations to set up commissions for their sales people that are based on the performance of the company. An EIM application allows businesses to design and track, as well as pay, sales commission plans. Complicated commission structures can be often overwhelming for a sales manager; however, im Read More
Supply Chain 101: The Basics You Need to Know
Today’s manufacturers face increasing global competition and complex manufacturing networks. Supply chain management provides manufacturers with the needed

scm 101  producing and moving goods. SCM software is now available to accommodate the needs of manufacturers today. So What Exactly Is Supply Chain Management? SCM encompasses the areas of customer requirements, warehouses, distribution centers (DCs), factories, and suppliers. The two main goals of SCM are 1) to combine all manufacturing and distribution functions into an integrated process that enables manufacturers to lower the costs of manufacturing, known as true lean manufacturing , and 2) to allow the effici Read More
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft
PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over

scm 101  ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft 'Collaborative Commerce : ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft R. Garland - November 26, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, have come into their own. Now in 2001, the catchphrase is Collaborative Read More
Compensation 101: The Building Blocks for Designing a Strong Performance Compensation Plan
Employees: The backbone of every organization.Motivation: Often the driving factor behind an employee’s performance.Compensation: The motivation.What I

scm 101   Read More
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 1
While my two separate blog post series about workflow automation and Business Process Management (BPM) and about the long tails of supply chains were coming to

scm 101  possibly within other SAP SCM suite’s applications [ evaluate this product ]. Former Manugistics (now part of JDA Software ) has also embedded ILOG algorithms in several products, most notably in the strategic network design product.  i2 Technologies ( ironically, also soon to be part of JDA Software ) did as well dating back to the Intertrans Logistics Solutions Limited (ITLS) acquisition 10 years ago.  However, for some of the most complex SCM products (i.e., inventory optimization and Read More
PeopleSoft Gathers Manufacturing and SCM Wherewithal Part One: Recent Anouncements
Hiring the former APICS president to head its manufacturing industry efforts a year ago, the high profile acquisition of renowned manufacturing ERP provider J.D

scm 101  Gathers Manufacturing and SCM Wherewithal Part One: Recent Anouncements Event Summary In our relatively recent article about the still ongoing consolidation in the market (see What Does Vendor Consolidation Mean To The End User? ), we mentioned that the market will not stop short at the eventual Big Few or so many leading largest vendors. Namely, we expect the market for application software to further segregate into two tiers. The first group will be a limited number of very large vendors, Read More
Logility Accelerates SCM to ERP Integration
Logility Inc., a supplier of collaborative supply chain management (SCM) solutions, recently announced a template-based approach to reduce the cost and

scm 101  Accelerates SCM to ERP Integration Logility Inc. , a supplier of collaborative supply chain management (SCM) solutions, recently announced a  template-based approach to reduce the cost and complexity associated with best-of-breed SCM to enterprise resource planning (ERP) integrations . Companies that turn to ERP providers for their SCM capabilities often find that they lack the depth and breadth of supply chain planning and optimization functionality required to outperform the competition in. Read More
E2open Buys icon-scm, Makes Waves in Supply Chain Space
E2open and icon-scm have just combined to create a collaborative planning and execution software stalwart, enabling brand owners and their trading partners to

scm 101  well. The new cloud-based SCM software market is growing and evolving quickly, and E2open believes it’s now in an enhanced position to capitalize on market demand and integrate trading partners with collaborative planning and execution solutions. For far too long in the SCM space, vendors have focused on functional plan generation (demand planning, forecasting, inventory optimization, etc.) and far too little on horizontal process enablement. SCM is a 'team sport', requiring different functions to work Read More
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2
Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM

scm 101  for BPM, Uncertain for SCM? -- Part 2 Part 1 of this blog topic analyzed IBM ’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM) platforms. Eventually, with ILOG fully integrated, IBM hopes to establish the following: a leading rule repository and end-to-end rule lifecycle management; a full spectrum of rules definition and execution methods; maximum rules reuse – across all BPM initiatives, SOA initiatives, applications and Read More
Epicor ERP: Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

scm 101  your evaluation of an SCM suite. Read More
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

scm 101  101 - A Primer Part Three: Approaches and Recommendations Summary When a company contracts work from another company, it is typically called outsourcing. Outsourced work is usually performed locally (onshore outsourcing), in other countries in roughly the same time zone (nearshore outsourcing,) in countries that are many time zones away (offshore outsourcing), or some combination of the above. Literally any activity that is performed by a company can be, and probably has been, outsourced. A Read More

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