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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 dss scm crm


How to Get the Most from Your Supply Chain: SCM Reaches the Mid-market
Today’s midsized distributors can benefit from their software systems in ways that were impossible a few years ago. By layering advanced, affordable supply

dss scm crm  provides decision support systems (DSS). Decision makers can now leverage data vetted by our analysts to evaluate, compare, and impartially select business software and services, including Enterprise Resource Planning (ERP), Supply Chain Management (SCM, Customer Relationship Management (CRM), Business Intelligence (BI) and many more application areas. Source : Technology Evaluation Centers (TEC) Resources Related to Electronic Data Interchange : Electronic Data Interchange (EDI) (Wikipedia) How to Get

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Management (SCM)

Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite. 

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Documents related to » dss scm crm

Using Visibility to Manage Supply Chain Uncertainty


Technology has advanced supply chain visibility beyond mere track and trace functions. Visibility can be used to manage supply chain uncertainty, thereby preemptively troubleshooting problematic areas and reallocating resources to better meet the demands of an enterprise.

dss scm crm  Inc . with Viaware DSS ; and Michigan-based Yantra Corporation (now part of Sterling Commerce ), with PureEcommerce . Supply chain planning (SCP) vendors have also gotten in on the act, with SCP software companies like Logility of Atlanta, Georgia (US), which offers its Voyager XES product; and i2 Technologies , located in Dallas, Texas (US) that has developed its Global Logistics Monitor software to address SCV and SCEM needs. Its rival, Manugistics , headquartered in Rockville, Maryland (US), offers Read More

Fed Gives ERP A Shot In The Arm


There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications might explain a number of recent pundits’ retractions or downplaying of once brave and visionary statements of ERP obsolescence.

dss scm crm  based Decision Support System (DSS), ERGO being one (see ERGO 2001 IT Evaluation Tool ). Agencies should therefore seek assistance in the selection process from unbiased service providers, preferably with experience in public sector or similar industries, and base their decisions only on existing functionality that the vendors are able to demonstrate during scripted scenario sessions. Put vendors' software through its paces during scripted scenario demonstrations (detailed sequences of near real-life Read More

Pronto Software, ERP Vendor


Pronto Software—Australian vendor of software meeting the needs of a range of vertical industries such as retail and food and beverage—wants to ensure it sustains profitable growth. To find partnerships with value-added resellers (VARs) in North America and in other markets, Pronto relies on Technology Evaluation Centers’ (TEC’s) software industry programs. Learn about the other ways Pronto benefits from using TEC.

dss scm crm  ebestmatch decision support system (DSS) is another benefit to Pronto during the sales process. Because ebestmatch can highlight a solution's features and functions, showing clients the profile in ebestmatch can be a good starting point for a sale: We have had a couple of situations where we've pointed people in the direction of the TEC site, knowing what result they would get if they ran a comparison between our solution and another given vendor. It can help you take charge of the sale. Leister Read More

ERP Beginner's Guide In So Many Words


ERP remains the information backbone for contemporary manufacturing enterprises. However, today's ERP systems are required to address more than traditional processes taking place within the walls of an enterprise. This is a concise ERP reference guide for anyone needing a general knowledge of ERP features and the ramifications of implementing it (or not).

dss scm crm  (CRM), decision support systems (DSS), and e-business, making systems less inward looking. Other value-added aspects of the newest systems include product configuration, field service modules, and Internet self-service capabilities that extend system access to more users and/or business partners. Finally, ERP can be the means for business-process reengineering (BPR), increasing flexibility and responsiveness by breaking down barriers between functional departments and reducing duplication of effort. (For Read More

The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

dss scm crm  customer satisfaction,CRM software,CRM ROI,CRM solution,old CRM solution,new CRM solution,modern CRM solution,cloud computing and CRM,Compare Business Products Read More

Customer Relationship Management (CRM)


Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

dss scm crm  Compare CRM, CRM systems, CRM customer relationship management, CRM software, CRM comparison, top CRM, CRM software evaluation, CRM vendors, CRM list Read More

Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

dss scm crm  exactus crm,exactus software,palm crm,customer service software,crm tools,crm 3.0,sales crm software,analytical crm Read More

CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

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Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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Market Focus Report: The Value of Mobile and Social for CRM


Nucleus Research surveyed 223 CRM decision makers to analyze the benefits of adding mobile device access and social capabilities to CRM. Respondents included small, medium, and large enterprises using both on-demand and on-premise CRM applications. Results show that adding mobile access and social collaboration to CRM delivers significant benefits to organizations. See why you should consider mobile and social CRM adoption.

dss scm crm  social CRM,mobile CRM,mobile CRM benefits,social CRM benefits,Nucleus Research survey,CRM survey,Salesforce Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

dss scm crm  101 Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101 . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), Read More

Maximizer CRM 12: CRM Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II)


Part I of this blog topic has revisited Agresso's post-implementation agility capabilities (as to accommodate businesses living in a change -- so called BLINC's), and its devised growth strategy via in-house developments, complementary acquisitions and/or partnerships. Most recently, Agresso expressed the intent to acquire the United Kingdom UK-based competitor CODA, but the analysis of this

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