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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 case study scm crm and collaboration


Case Study: Britax


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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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SAP Remains Vital Amid Ailing Market And Internal Adjustments Part 2: Continued Analysis and User Recommendations


SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive portal might prove to be a simple an effective way to integrate information from disparate systems.

case study scm crm and collaboration  difficult to find a case where SAP should not be included on at least an initial long list of vendors in a global enterprise applications selection. The depth and breadth of mySAP.com's offerings may be attractive to a wide range of companies, both industry- and size-wise. Potential and existing SAP users should not reckon with having all components of mySAP.com deployed before 2004 though. Existing SAP users should evaluate maturing SAP CRM, SAP PLM, SAP BI and SAP SCM functionality against their Read More

Pelion Systems Champions Manufacturing Process Optimization


Manufacturing operations are characterized by a need for factory transformation management. Via software that uses a "virtual factory" approach to synchronize the supply chain, Pelion Systems is attempting to establish a new market category, manufacturing process optimization, to satisfy this need.

case study scm crm and collaboration  contract manufacturers, and suppliers. Case study clients include Visteon , Nortek , Husqvarna , and SpaceLabs , all of whom use the Process Optimizer module, along with varying sets of other modules, to solve different manufacturing transformation problems. Summary Repositioning its market message from a lean approach and establishing a new market category, MPO, is a tall order for a small software vendor. The adoption of a new market category is in large part dependent on the extent to which the Read More

The Blessing and Curse of Rejuvenating Legacy Systems


Catering to existing and prospective customers is problematic. Existing customers often value their legacy systems because they are reliable and prospective customers want the latest technologies and rapid deployment. To cope, independent software vendors offer continual enhancements and offer custom extensions.

case study scm crm and collaboration  an effective business initiative (case) that can drive the application of the technology. Each new release and new set of capabilities calls for a business decision, which is not necessarily a yes or no answer as much as a now or later and how decision. The decision must weigh the value against the cost, and if the value does not outweigh the cost, users will usually defer the decision until the follow-up release is available, giving them yet another value and cost decision to install. Weigh Value Read More

J.D. Edwards' CEO Retires Again; This Time For Good?


Having seemingly paved a solid ground for its successor, it is likely that this time J.D. Edwards founder and CEO Ed McVaney might not have to come back from oblivion like in 2000

case study scm crm and collaboration  remain unimpeded in any case. Another move to watch will be its approach towards enhancing J.D. Edwards' outdated iSeries-based World software that still has a large loyal user base. While the iSeries server co-branding agreement with IBM could breathe a fresh air in this product line, major intrinsic product enhancements are not very likely. User Recommendations Potential and current J.D. Edwards' customers should certainly welcome the improved vendor's posture and it is very likely that the new Read More

Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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Collaboration: It’s All in the Workflow


Today’s companies are aware that adopting, promoting, and reinforcing collaboration can have huge time, money, and efficiency benefits. But many organizations fall into the common trap of believing that the simple fact of having adopted collaboration applications will lead them to become a collaborative organization. Collaboration means working with others in an intellectual endeavour, and certainly a business process falls into this category.

case study scm crm and collaboration  with a solid use case. Workflows are not meant to be checkpoint controls; they should be promoting communication, team work, and efficient execution. Have a comment? Please drop me a line below and I’ll respond as soon as I can. Read More

Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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Soffront CRM


The Soffront CRM application is comprised of solutions for marketing automation, customer support, defect tracking, order processing, CRM portal, sales automation, employee support, knowledge management, asset management, and mobile CRM.  

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Agiline CRM


Agiline CRM helps businesses know and maintain their customers. Agiline CRM is an enterprise-level CRM solution that provides coordination between customer care (service and support), sales, marketing, and other functions that touch your customers. Agiline CRM helps make the most of all your relationships by uniting people and processes with technology for serving your daily customers, distribution channels, suppliers, and internal customers. Agiline CRM features provide integration with other front-office and back-office applications. To help your mobile representatives, Agiline provides a disconnected version that allows complete access to customer information.  

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CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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Social CRM: Key Strategies and Must-have Features


Social CRM has become one of the biggest growth areas in CRM for companies trying to develop a greater understanding of their customers. Social CRM is no longer a “nice to have.” It is an essential component of a CRM solution that helps organizations understand what customers really think, by interacting with them directly and getting involved in the conversation about their own organization. Know the key aspects of social CRM.

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Today’s Collaboration Software Tools


This white paper describes the real world collaboration process and presents a survey of the web software tools that are available today to support the collaboration process.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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